On down time and web services

Note to self: When running a web service that people depend on as part of their daily lives, being down for 8 hours at a stretch is not acceptable. Even if it’s free. And if you do have a catastrophe, let your customers know as much information as possible, as quickly as possible.

Currently being displayed on del.icio.us:

del.icio.us is down for emergency maintenance. we’ll be back as soon possible.

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