Form validation gone wrong, or while T-Mobile tech support sucks October 17
So, this summer I bought a blackberry. It’s nifty, and since I can get email on it, I now get viagra spam wherever I am. What more could I ask for in a handheld device?
Part of getting the blackberry meant switching to T-Mobile (so I could get a $150 gift certificate with Amazon, which I used to buy most of my wishlist). In doing so, I setup my online T-Mobile account, so I could pay my bill online. Nifty. The password I picked has a comma in it. The registration process let me pick it without a problem. However, when I go to log in, the form returns with an error message stating “Please do not use a space or ‘ or or ; in your password”. Never mind the fact THAT MY PASSWORD HAS A COMMA IN IT! So you’ll let me choose it as my password, just as long as I don’t actually try and login with it.
So, there’s a link beneath this error message saying “Forgot your password?” Hmm, I’ll try clicking on that, and see if maybe they’ll let me reset it. No dice, they just send me the password with the comma. Bastards.
So I call customer support. The lady on the other end of the phone seems to think my account is locked, despite my assurance that she’s going to need to change my password so their stupid web form will let me in. She can’t change passwords.
But tech support can. So she transfers me there. “The current wait time for the next representative exceeds three hours.” You’ve GOT to be kidding me. Maybe this is a sign you need to hire more tech support people. Or at least smarter programmers.
Then I notice a link on the front page of t-mobile.com: “Personalized online support”. Only, when you click on the link, IT WANTS YOU TO LOGIN! Using a password. The one with the comma. The one that it won’t allow.
Bastards.